Skip to content

  • MID-SEASON SALE

    25% off a selection of products*

    Men Women
Gift Card
Find a Store
Sign in / Join us
Sign in / Join us
Wish list Help
Suggestions
Categories
Top Suggestions
View All
WE RECOMMEND

  • Help

Customer Service Damaged or Defective Items

Returns & Exchanges

Damaged or Defective Items

If you received an item that is damaged or defective upon arrival, please call our Customer Service Department immediately at 800-435-9917. It is important that you contact us before returning the item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges.

 

Before you call, please have your order number available. Please be prepared with a detailed description of the damage or defect before contacting us.

 

15% OFF YOUR FIRST ORDER*

Sign up to get all the latest news and exclusive offers.

Style Preference

Invalid gender

Please enter a valid e-mail address

Subscribe

(*) Offer valid online for new members - Full conditions are available in welcome email

Your personal information will be processed by BOARDRIDERS Europe in accordance with the BOARDRIDERS Europe Privacy Policy for the purpose of providing you with our products and services and keeping you informed on our news and collections in connection with our brand BILLABONG. You may unsubscribe at any time if you no longer wish to receive information or offers from our brand. You may also request to access, correct, or delete your personal information.

Find a Store
Find a Store
Contact Us
Help
BILLABONG
Women's Community
Men's Community
Select your Region

Americas

    APAC / ASIA

      Europe

        Privacy Policy |  Terms of Sale |  Terms of Use |  Billabong Crew Terms & Conditions |  Cookies Policy
        © 2024 Billabong
        Need help ?
        FAQ

        This section allows you to get an immediate answer to our most frequently asked questions.

        Help and contact