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Home Customer Service Returns

Returns

CONDITIONS OF RETURNS AND EXCHANGES

You have the right to change your mind.

 

If you want to return all or part of your order (excluding gift cards), you have a period of 30 days from the date of receipt to do so.

 

The item(s) you want to return or exchange must have been purchased on the website Billabong.com and delivered.

 

To receive a refund, the article must be returned in a re-sellable state and in its original packaging with all instructions for use, accessories and its original barcodes and labels. In the case of an item which is damaged, worn or returned without its associated packaging, Billabong reserves the right to refuse the return of your order.

 

In the case of a defective item, please contact our customer service team, otherwise, the return shipping costs will not be covered.

 

Online purchases can't be returned in-store

 

RETURNING GOODS TO OUR WAREHOUSE

Upon receipt of your order, you have 30 days to return your item(s) purchased on the site.

 

You can generate a free Royal Mail label following the steps below. This service is fully tracked so please keep the Royal Mail receipt as it will contain your tracking number.

 

Please follow the instructions below

 

1 | CREATE YOUR RETURN LABEL

Visit the Royal Mail Returns website.

Follow the steps to create your label: indicate the parcel shape, your Billabong order number, your main return reason and your details.

Click “Make your label”.

Check your mailbox.

Your return label will be there ready to be printed.

 

2 | CAREFULLY PACK YOUR ITEMS

Put the item(s) you want to send back in a package of your choice and seal it with tape.

If you no longer have the original packaging, pack the item(s) in a suitable box.

 

3 | ATTACH THE RETURN LABEL

Stick the Royal Mail return label printed to parcel.

Locate the return label provided in the package with your order and stick it also to parcel. The 2 labels are needed.If you can’t find it, contact us to receive a new one. Without this label, your parcel will not be accepted by our warehouse and will be returned to you. 

 

4 | DROP OFF THE PARCEL

Drop your parcel to the Post Office of your choice.

Keep your Royal Mail receipt as it will contain your tracking number.

Track your return on Royal Mail website

 

5 | OBTAIN YOUR REFUND

Upon receipt of your package in our warehouses and after confirmation of the condition of the item(s) returned, we will proceed to refund the amount invoiced (excluding postage) depending on your initial method of payment as soon as possible: up to 72 hours of processing time depending on the period.

You'll receive a confirmation email when your return has been processed by our teams.There will be a maximum of a 10 working days delay before your refund is effective on your account (variable depending on the issuing bank).

 

If selecting an alternative service, we recommend using a tracked service, our return address is:

 

MAGAZIJN 16 TO RETURNS FLOW TEAM OUDEDIJK – KAAI 1548

9130 KALLO BELGIUM

 

All returns need to be sent via post. Returns are normally processed within 10 working days once the returned products have been received at our warehouse in Belgium.

If your return is large and cannot be returned via Royal Mail, please contact us. Our customer service team will be able to assist you.

 

Exchanges

We don't currently offer the possibility to exchange items purchased at billabong.com. If you wish to exchange an item, please return purchase to the warehouse for a refund, then place a new order.

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