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Damaged or Defective Items
If you received an item that is damaged or defective upon arrival, please call our Customer Service Department immediately at 800-435-9917. It is important that you contact us before returning the item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges.
Before you call, please have your order number available. Please be prepared with a detailed description of the damage or defect before contacting us.
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